FAQ
General
Our approach to exterior solutions is rooted in the belief that communication ensures a successful partnership. Our teams work nationwide, year-round to provide our clients with solutions that promote success and a hassle-free experience for all. We believe in the philosophy of mutual respect to ensure every client and partner is heard and feels valued.
You’re a great partner because you recognize the value of exceptional exterior managed services and actively contribute to creating a productive and collaborative relationship. Your enthusiasm for maintaining high standards makes you a great client and drives us to deliver our very best every step of the way. If you value clear communication, mutual partnership, convenience and safety, we would love to discuss how we can help with your exterior solutions needs.
Exterity stands apart from the competition by rooting ourselves in relationships and focusing on true, successful partnerships with both our clients and our Service Partners. Doing what we say we are going to do with consistent, quality communication strengthens our partnerships to ensure everyone is successful.
Exterity provides three distinct delivery service models tailored to meet your needs. Primarily, we utilize a managed service delivery model. We’ve built an extensive, nationwide network of qualified Service Partners that we trust to provide quality, reliable service. As a Heartland company, we also partner with our sister companies to provide hybrid and self-perform service delivery models as well. We can tailor the delivery service model to suit your particular service needs.
Each Exterity client is assigned a dedicated Billing Specialist who ensures seamless and customized billing processes.
We keep communication simple and transparent. Every client is assigned a dedicated Client Success Specialist that knows the day-to-day details and proactively communicates any potential issues. Your Specialist works in conjunction with a Key Account Manager (KAM) who manages your Quarterly Business Reviews, KPIs and has an overarching view of your portfolio. Exterity can also provide a Client Portal to our Work Order and Service Validation System, so you can check in on your portfolio independently.
Our Service Partner Relations team thoroughly vets potential Service Partners for full safety and legal compliance before they ever step foot on your site. This team also proactively manages ongoing compliance to guarantee that our Service Partners don’t fall out of compliance.
We believe in partnerships. We listen to our clients, keep lines of transparent communication open, and strive to provide dependable, quality services every day. Our staff utilize technology and industry experience to proactively manage QC and KPIs to exceed our clients’ expectations.
Our staff is comprised of industry professionals with exterior solution expertise including but not limited to landscape, irrigation, chemical applications, snow removal, turf care and safety. With our nationwide footprint and over 300 years of combined industry experience, we can provide the services you need where you need them.
Our Service Partners are the backbone of Exterity. We want to help every Service Partner grow his/her own company. Not only do we offer convenient growth, transparent communication and technology sharing, but we can provide training, sponsorship and compliance assistance. We also recently launched Exterity Quick Pay to ensure our Service Partners are being paid timely for their hard work.
Services
Getting started with Exterity couldn’t be easier. The only thing you need to provide to initiate a project with us is a list of sites you would like serviced. We can work with you to create a Scope of Work, cadence of operations calls and help with determining what service validation best fits your needs.
Currently, we can provide solutions for all exterior services throughout the United States. Please give us a call to see how we can best serve you!
Yes! With one call to your Client Success Specialist, we can take care of all your exterior service needs.
We are comprised of industry professionals with decades of combined experience and specialized subject matter experts that know the particulars of nationwide exterior maintenance. Our team can create a tailor-made scope ensuring unparalleled curb appeal and brand standardization while keeping budget and safety in mind.
We incorporate innovative technology solutions and dedicated Client Success Specialists to confirm all services are completed, on time, with the highest quality assurance. We can customize your service validation documentation and is able to integrate with a variety of Work Order systems, which allows for seamless access to service validation reports and photos.
We know change is inevitable. We will work with you to make sure changes in your scope are implemented smoothly with as little impact on day-to-day operations as possible.
We are rooted in relationships, which means we believe in a “people first” approach. We want to connect with you to build our mutual partnership. However, we enhance the client experience by leveraging technology to provide clear, consistent, real-time data available at your convenience. We can implement work order system integrations and provide service validation to support transparent communication and reduce your administrative burden.
Yes! We have a team of regional Market Managers who are our “boots on the ground.” Our Market Managers work closely with your dedicated Client Success Specialist to audit your sites regularly for quality assurance and enhancement opportunities.
Your Client Success Specialist is your first call to provide feedback regarding your service. Our Specialists work closely with our Market Managers and Service Partners to create a corrective action plan with a timeline that is shared with you. We provide correction photo validation and can even have someone walk the location with you. When necessary, staffing changes can be made for ongoing issues.