Last Updated: October 13, 2026

Information We Collect

Information You Provide

Depending on how you interact with Exterity, we may collect information such as:

• Name
• Email address
• Telephone number
• Mailing, billing, service, or business address
• Company or organization name
• Property information
• Requested services
• Project or site details
• Communications and inquiry details
• Employment and recruiting information
• Service-partner and business information
• Information contained in messages, attachments, or other materials you provide
• Any other information you voluntarily provide

Please do not submit sensitive personal information through a general website form unless we specifically request it for a legitimate business, employment, service-partner, or legal purpose.

Service Requests and Customer Information

When you request information, an estimate, a consultation, or services, we may collect:

• Your name and contact information
• Property or service address
• Company or organization information
• Services in which you are interested
• Property, facility, site, or project details
• Messages and other information related to your request

We use this information to respond to inquiries, evaluate service needs, prepare estimates or proposals, schedule consultations or site visits, provide requested services, and communicate with customers and prospective customers.

Service Partner Information

Exterity may work with independent service partners, contractors, and other business partners.

If you apply to become a service partner, we may collect information such as:

• Name and contact information
• Company name
• Business address
• Job title or professional role
• Service capabilities
• Equipment information
• Staffing or crew information
• Experience and qualifications
• Insurance-related information
• Service areas
• Other information provided through an application or onboarding process

We use this information to evaluate potential service partners, coordinate work, verify qualifications, manage contracts and business relationships, and support operational and legal requirements.

Employment and Recruiting Information

If you apply for a position or otherwise express interest in employment with Exterity, we may collect:

• Name
• Email address
• Telephone number
• Address or location
• Employment interests
• Work history
• Education information
• Résumé or application information
• Responses to employment-related questions
• Other information you voluntarily provide during the recruiting process

We use this information to evaluate candidates, communicate about employment opportunities, coordinate recruiting and hiring activities, and maintain recruiting records as reasonably necessary.

Recruiting and employment information may also be processed through ADP or other recruiting and human-resources providers used by Exterity.

Information Collected Automatically

When you visit our website, we and the technology providers that support the website may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring and exit pages
• Date and time of visits
• Time spent on the website
• Approximate geographic location derived from IP address
• Website interactions
• Form and conversion events
• Phone and email click events
• Cookie and device identifiers
• Analytics identifiers
• Referral and campaign information
• Business or company-level visitor information where available
• Information used for fraud prevention, spam detection, security, and abuse prevention

Some automatically collected information may be considered personal information under applicable privacy laws.

Categories of Personal Information

Depending on how you interact with Exterity, categories of personal information we may collect can include:

• Identifiers
• Contact information
• Commercial and service information
• Internet or other electronic network activity
• Approximate location information
• Professional or employment-related information
• Business and service-partner information
• Analytics and marketing-attribution information
• Inferences or analytics derived from website activity

Information From Other Sources

We may receive information from:

• Analytics providers
• Business-intelligence and data-enrichment providers
• Professional-networking platforms
• Advertising platforms
• Recruiting and employment providers
• Service providers and business partners
• Publicly available sources

Information obtained from other sources may be combined with information collected directly from you or through our website.

How We Use Information

We may use personal information to:

• Respond to inquiries and service requests
• Prepare estimates, proposals, and recommendations
• Schedule consultations and site visits
• Provide and manage services
• Communicate with customers and prospective customers
• Evaluate and manage service-partner relationships
• Process employment and recruiting inquiries
• Operate, maintain, secure, and improve our website
• Understand how visitors use our website
• Measure website traffic and performance
• Measure form submissions and other website actions
• Measure phone and email interactions
• Understand business interest in Exterity
• Support sales, marketing, recruiting, and business-development activities
• Measure campaign or referral performance where applicable
• Prevent fraud, spam, misuse, and security threats
• Maintain business, contractual, and legal records
• Protect our rights and the rights of others
• Comply with legal and regulatory obligations
• Support audits, insurance matters, litigation, and corporate transactions

We may also use information for another purpose disclosed when it is collected or with your consent.

Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts, browser storage, and similar technologies for website operation, analytics, business intelligence, professional-networking measurement, security, performance, and related business purposes.

These technologies may help us:

• Operate website features
• Understand website traffic
• Measure visitor interactions
• Track form submissions and other website actions
• Measure phone and email interactions
• Understand business interest in Exterity
• Analyze referral and campaign sources
• Protect the website from fraud and misuse

Cookie and Privacy Controls

Most browsers allow you to block, delete, or limit cookies through browser settings. Analytics, professional-networking, business-intelligence, and device providers may also offer their own privacy or tracking controls.

Restricting certain technologies may affect website functionality or the availability of some features.

If our use of nonessential analytics, advertising, business-intelligence, or similar technologies changes, or applicable requirements change, we will evaluate whether additional notice, consent, or opt-out controls are appropriate or required.

Technologies We Currently Use

Advertising Technologies

Technologies We May Use in the Future

Exterity may add, replace, remove, or reactivate analytics, advertising, communications, call-tracking, social-media, business-intelligence, or consent-management technologies as our operations change.

Listing a provider or technology below does not mean it is currently active.

Website Forms

Information submitted through our website forms may be transmitted to Exterity and processed by website hosting, form, workflow, email, security, analytics, business-intelligence, professional-networking, and related providers that support our operations.

We may use submitted information to:

• Respond to your inquiry
• Determine which services may be appropriate
• Prepare estimates or proposals
• Schedule consultations or site visits
• Communicate regarding your request
• Manage our business relationship with you
• Evaluate employment opportunities
• Evaluate service-partner applications

Email and Text Communications

We may send transactional, service-related, recruiting, service-partner, or business communications in response to an inquiry, application, service request, or existing relationship.

We do not assume that providing a telephone number through a general website form constitutes consent to receive promotional or automated marketing text messages.

If Exterity introduces promotional or automated text messaging, we will obtain any consent required by applicable law and provide applicable opt-out instructions.

How We Disclose Personal Information

We may disclose personal information to:

• Website hosting, infrastructure, security, and technology providers
• Form, workflow, email, and communications providers
• Analytics and website-performance providers
• Business-intelligence and data-enrichment providers, including ZoomInfo where applicable
• Professional-networking providers, including LinkedIn where applicable
• Advertising and marketing providers where applicable
• Recruiting, employment, and human-resources providers
• Contractors, service partners, and operational service providers
• Affiliated companies and related businesses where appropriate for business operations
• Professional advisers, accountants, insurers, auditors, consultants, and legal counsel
• Government authorities or other parties when required by law
• Parties involved in an actual or proposed merger, acquisition, financing, restructuring, reorganization, or sale of all or part of our business

Some providers process information on our behalf. Other providers may process information under their own terms and privacy practices.

We may also disclose information when reasonably necessary to protect Exterity, our customers, employees, service partners, business partners, legal rights, or the rights and safety of others.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures of online identifiers, device information, website activity, business information, or related information to analytics, professional-networking, business-intelligence, advertising, or similar providers even when no money is exchanged.

Our current use of LinkedIn and ZoomInfo may be subject to different privacy requirements depending on applicable law and the technologies and features enabled.

Where applicable law provides a right to opt out of certain sales, sharing, targeted advertising, or similar processing, you may contact us using the information below.

Your Privacy Rights

Depending on your state of residence, whether applicable privacy law applies to Exterity, and any applicable exceptions, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain personal information
• Opt out of certain sales or sharing of personal information where applicable
• Opt out of targeted advertising or certain profiling activities where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Withdraw consent where applicable
• Appeal certain privacy-request decisions where applicable
• Exercise applicable privacy rights without unlawful discrimination

Not every right listed above applies to every individual or in every jurisdiction. Rights may be subject to legal limitations, exceptions, and verification requirements.

To submit a privacy request, contact us using the information provided at the end of this Policy.

We may request information reasonably necessary to verify your identity before completing a request.

Authorized Agents

Where applicable law permits, you may designate an authorized agent to submit a privacy request on your behalf.

We may request documentation demonstrating the agent’s authority and may contact you directly to verify the request, except where applicable law provides otherwise.

Browser and Device Privacy Controls

Most browsers allow you to block, delete, or limit cookies and similar technologies.

Mobile devices, browsers, analytics providers, professional-networking providers, business-intelligence providers, and other technology platforms may also offer privacy, advertising, or tracking controls.

The website may not currently respond automatically to all browser-based privacy preference signals or mechanisms, including Global Privacy Control or similar signals.

Where applicable law requires recognition of a legally valid browser-based opt-out preference, we will evaluate and process that preference as required by applicable law and the capabilities of our website technology.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain customer and business records
• Evaluate employment candidates
• Evaluate and manage service-partner relationships
• Measure website and marketing performance
• Support business-development activities
• Meet legal, tax, accounting, insurance, contractual, and regulatory obligations
• Resolve disputes
• Establish, exercise, or defend legal claims
• Protect against fraud, misuse, and security threats

Retention periods vary depending on the type of information, why it was collected, our operational requirements, and applicable legal obligations.

Service providers may retain information according to their own settings, agreements, and privacy practices.

We may retain information longer when required by law, litigation hold, insurance requirements, contractual obligations, or another legitimate legal need.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, transmission method, storage system, or security measure can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are intended primarily for adults, customers, business professionals, employment candidates, and service partners and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the website.

If we learn that a child under 13 has provided personal information to us, we will take reasonable steps to review and address the information.

External Websites and Third-Party Services

Our website may contain links to or features provided by third-party websites and services.

Exterity does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services you use.

Processing in the United States

Exterity and many of our service providers operate in the United States.

Information may be processed and stored in the United States or other locations where our providers operate, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our technologies, services, business operations, privacy practices, or legal obligations.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

If we materially change our use of technologies such as Google Analytics, LinkedIn, ZoomInfo, Google Ads, Meta, CallRail, or consent-management technology, we will review whether this Privacy Policy and our website privacy controls should also be updated.

If we make a material change, we may provide additional notice where required by applicable law.

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